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How do I get started? chev

Use our search feature to find the Mycube Storage facility that’s most convenient for you. Use our Space Calculator to determine what size unit you will need. Make a reservation online or call (201) 398-1000 to get personalized help from a storage advisor.

Do I need a reservation? chev

You don’t need a reservation, but it’s better to have one. With a reservation, you’ll be sure the storage unit you need is on hold for you, and it will save you time during your move-in. You can reserve a unit up to 30 days in advance.

What unit sizes do you have? How much space do I need? chev

Our smallest size spaces are our Locker units which measure 5’x5’. Our standard sizes range from 5’x5’ to 10’x30’ with 10’ high ceilings. Some facilities offer extra large units up to 250 square feet. We will help you select the right size to fit your needs. Visit our interactive size guide to find the right amount of space for you. Or, call (201) 398-1000 to speak directly to a storage advisor who will take an inventory of your items and recommend the correct storage size.

What is Climate Controlled Storage? chev

Climate controlled storage is a feature we offer at all of our storage facilities. Our climate controlled units maintain a temperature of approximately 65-77 degrees. This feature helps protect your stored items from extreme temperatures. Our climate controlled facilities are housed in an indoor finished building where dirt and dust are less likely to penetrate. This type of environment is ideal for storing furniture, photographs, electronics, artwork, and other items.

What is a roll-up door? chev

Roll-up doors are the most common door in self-storage. Roll-up doors are like garage doors, they roll up overhead for easy access. They are wider than swing doors, and allow you to maximize the usage of your storage space.

What does “On-site” manager mean? chev

“On-site” manager means that an employee, usually the store manager, has an apartment on-site as part of the facility. This offers added security for the protection of your belongings while in storage.

Do you sell boxes and moving supplies? chev

Yes, Mycube Storage facilities offer a wide variety of moving and packing supplies, like boxes, tape, protective wrap, glass and dish packs, furniture covers and more. You don’t need to be a storage customer to buy supplies.

What kind of documentation do I need to provide to rent a storage unit? chev

You will need to provide a valid, government-issued form of identification; state issued ID, driver’s license, passport or military ID.

Can I rent month-to-month or do I have to sign a long term lease? chev

Our rental agreements are month-to-month. No long term contracts and no commitment.

Do you have moving carts available? chev

All the Mycube Storage facilities that have inside units with access through a hallway will have flatbed moving carts, that may be used free of charge.

What if I need to change my unit size after I moved in? chev

You can transfer to a larger or smaller unit at any time. The facility manager will be able to assist you.

Do I need insurance for my stored goods? chev

Unlike some other storage companies, we do not require that you purchase insurance, but we highly recommend it. Just like an apartment complex, Mycube Self Storage only insures our buildings and grounds. We do not insure your belongings. Some homeowner and renter’s policies cover items stored. You should check with your insurance company to verify whether or not yours does.

Do you sell boxes and moving supplies? chev

Yes, Mycube Storage offers a wide variety of moving and packing supplies, like boxes, tape, protective wrap, glass and dish packs, furniture covers and more. You don’t need to be a storage customer to buy supplies.

Do you offer a moving service or truck rental? chev

Although we don’t offer a moving service or truck rental, we would be more than happy to recommend a local mover.

Does your facility accommodate large 18-wheeler moving trucks? chev

Yes, our facility will have wide driveways and gates. We also have high clearance covered loading and unloading areas to accommodate large moving vans.

I pre-paid and need to move out sooner than I thought. Will I get a refund? chev

If you made advance payments on your account and need to move out before you anticipated, we will refund your pre-paid rent in full month increments. We cannot pro-rate a refund for a partial month. For example, if you pre-paid through March and you move out on Feb 15, we will refund your payment for March.

How do I move out? chev

We request that you give us at least 10 days notice before your intended move-out date. The move out process is easy: just empty your storage unit and remove your lock. Return your lock and three keys to the office during business hours. We’ll close out your account on the spot. This is very important: since a lock on your unit indicates you are still occupying the unit, your rental agreement will be renewed and your account charged.

How can I make a payment? chev

Many customers prefer our automatic credit card payment option because of how convenient it is. You can enroll at your storage facility or online in My Account. We’ll automatically deduct your monthly charges from a credit card or debit card, saving you the trouble of mailing in a check. Other payment options include mailing a check, paying in person at your Mycube Self Storage office or paying right here on our website at My Account. We also offer prepayment specials. The choice is yours!

What form of payment do you accept? chev

We accept Visa, Mastercard, Discover and Amercian Express at your storage location and here on our website. We also accept cash, checks and money orders at your storage location.

When are payments due? chev

It depends on your storage facility. Some facilities are setup for 1st of month and some facilities are setup for anniversary. If your facility is 1st of month then your rent is due on or before the 1st day of each month. If your facility is setup for anniversary then your rent is due on your rental date.

Can I manage my account online? chev

Yes, once you rent a unit, you can pay bills, view your account history, and update any of your account information in My Account on our website.

What happens if my payment is late? chev

Mycube Self Storage follows all state laws governing fees for late payments and liens on severely delinquent accounts. Access will be denied if rent is not paid by the due date. Customers will have a 7 day grace period before a late fee is assessed. Should payment be more than 26 days late, the account enters a "lien" status in which additional fees are posted to cover associated legal expenses, etc. and the unit contents will be seized. Once an account is in "lien" status all payments must be made in full at the facility office with cash, money order, or certified check. Refer to your lease or storage facility for further details.

Will I receive a monthly invoice? chev

Not unless you request it. Mycube Self Storage does not normally send a monthly invoice.

What’s the difference between office hours and gate access hours? chev

The office hours are the hours the office is open and the property manager is available to assist you with your storage needs or moving and packing supplies. The gate access hours are the hours you can use your code to access your storage unit. If you require access to your unit outside of our standard gate access hours, ask your Store Manager for information about extended access hours.

When can I access my storage unit? chev

Our standard access hours are 6:00am – 12:00am, 7 days a week, 365 days a year. If you require access to your unit outside of our standard gate access hours, ask your Store Manager for information about extended access hours. Please note, access will be denied if rent is not paid by the due date.

Can anybody enter the storage facility or do I need a code? chev

Most Mycube Self Storage facilities have a high tech computerized gate or building keypad system, which can only be opened by a unique security code that is assigned to each individual tenant. The code also allows us to monitor who is entering and exiting the facility.

Do you have video cameras? chev

All Mycube Self Storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility. The number of cameras and the type of system that is installed at each facility will vary based on the design of the facility.

What kind of security do you have? chev

Mycube Self Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate and keypads with coded access, monitored video surveillance, on-site managers, individual door alarms, fenced and well-lit facilities. These features are available at most locations.

If I rent a storage unit from you, can my spouse, kids or friend have access, too? chev

When you rent from Mycube Storage you can allow access for other people you specify (or restrict access only to yourself).

If I lose my key and/or access code, what do I do? chev

Call your Mycube Storage Property Manager for assistance during regular business hours. We don’t have access to your unit and don’t keep a copy of your key.

Why can't I login? chev

Every customer must setup their storage account with a valid email address and password. Also make sure you have selected the correct storage location site. The facility location you selected must match your email address and password on file to sign in. If you have forgotten your password, you can retrieve it here by entering your email address.

How do I setup an online account? chev

To activate your account you will need your unit number as printed on your lease, access code, last name and zip code, for the initial setup. You may activate your account here. Or you can press “My Account” on our website and choose activate account. Follow the prompts to setup a new account. You will need to enter a valid email address and password.

How do I cancel my reservation? chev

You can cancel your reservation by contacting or visiting the facility where the unit is reserved.

Can I view and print my payment history online? chev

Yes, you can print your payment history online if you have set up an online account. You’ll need to log in to the My Account section and click on the link “Payment History” to see your payments. For additional receipts, you’ll need to contact your Store Manager.

Can I manage my account online? chev

Yes, once you rent a unit, you can pay bills, view your account history, and update any of your account information in My Account on our website.

How do I set up automatic payments for my account online? chev

You can set up automatic payments at any time by logging in to the My Account section. Select the “Automatic Payment” feature to the right of your storage unit number. You have the option to turn automatic payments on or off. Complete the billing information to activate the automatic payment feature.

How can I change my email options from Mycube Storage? chev

To receive email from us just make sure your account has your email associated with it. You can do this online or through personnel at your storage facility. To stop receiving email there is an option at the bottom of every email you receive from us allowing you to “unsubscribe” from emails. Just follow the links to unsubscribe and you’ll stop receiving email from us.

How can I report any maintenance issues such as a light out, or a gate not opening? chev

During office hours, please report the issue to the manager on-site immediately. If you notice the issue after office hours, please email, to report it.

What is the “Referral” program? chev

Referring a friend to Mycube Storage can help you save $25 on your monthly rent! Refer a Friend to any Mycube Storage location. When your friend rents a storage unit they will receive up to their first month free and you can get $25 off your next month's rent. There is no limit to rental credits. We Love Referrals! This offer is only valid for new rentals by new customers, please see the store manager for additional details.

Have any of your facilities ever flooded? chev

None of the Mycube Self Storage facilities have ever flooded.

What items cannot be stored? chev

You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.

Do your self storage locations accept deliveries? chev

Yes, we are glad to accept deliveries for you from FedEx, UPS, or other delivery companies, as long as we have your authorization and key on file.

What is a storage auction? Do you hold auctions? chev

Auctions are a legal means to clear items from a space when a customer has not made their contractual rental payments; each is conducted according to local and state laws. However, auctions are a last resort and something Mycube Storage would rather not do. It is in the best interest of Mycube Storage and the delinquent customer to come to a settlement and avoid the heartache and expense of conducting an auction of the items in the space. If you find that you are severely past-due, please stay in contact with us so we can resolve the matter quickly and avoid this process. We hold auctions every few months at each of our facilities. The auctions are conducted by a professional auction company. You can contact the storage facility in your neighborhood to find out when they will be held.